Privacy Policy

"_app_name - Voice Chat Room & Game" (hereinafter referred to as "we") fully understands the importance of your personal information and will provide you with more complete and reliable services in accordance with laws and regulations. In order to provide you (hereinafter referred to as "you" or "user") with more accurate and personalized services, this application will use and disclose your personal information in accordance with this Privacy Policy (hereinafter referred to as "this Service Agreement"). Its main purpose is to explain the types of personal information we collect and use within the necessary scope, the business scenarios, and the basic rules for processing your personal information.

1. How We Collect and Use Your Personal Information

In order to provide services, we must process your information. Please note that we only collect your information based on legitimate purposes and necessary conditions. You may choose not to provide any data or information required to be collected. In this case, you may not agree to this policy. Therefore, we reserve the right not to provide services to you. We collect information in the following ways:

1.1. Information and Content You Provide

When you use our services, we collect the personal information, messages, and other information you provide, including the information you provide when registering an account, creating or sharing content, or communicating with other users. With your consent, we will also collect contact information that you choose to upload, synchronize, or import into the services we provide from your device.

1.2. Information and Content We Collect with User Consent

1.2.1. Your Usage Information

We collect information generated when you use our services and information from third parties (for example, when you access our services through a social media account), such as your phone number and password; the types of content you view or participate in; the features you use; the actions you take; the time, frequency, and duration of your activities; your feedback, etc.

1.2.2. Device Information

We collect and record information about the devices you use based on the access permissions you grant when installing and using our services. We will strictly comply with the rules and regulations on data collection and respect and protect your rights and interests. The details are as follows:

(1) Registration and Login

You can register and log in with one click or log in with an account and password, and the system will assign you an avatar and nickname. You can modify your avatar and nickname. This information is collected to help you complete registration.

You can set up your profile according to your situation, choose to fill in and complete your gender, birthday, and other information. This information is collected to display your profile.

You may also choose not to fill in this part of the information, which will not affect your use of the "_app_name" software.

(2) Business Functions

Our product features include:

i. Uploading Avatars

When you log in to the _app_name product, depending on your choice, we will access your phone's photo album or call your phone's camera function so that you can complete your avatar information by accessing photos in the album or taking photos. If you do not agree to our access to the above permissions, you may not be able to complete the avatar upload. Please note that even if you have agreed to enable camera or album permissions, the relevant processing is only performed within the scope of photos you actively take or select.

ii. Posting Messages

After you register as a _app_name user, you can post text messages. We need to collect the information you post and display your nickname, avatar, and the content you post.

(3) Information Actively Provided to the "_app_name" Service

When you need to save pictures from _app_name to your local device, _app_name will access your local album to save the pictures you need to save. Before accessing, "_app_name" will explicitly prompt you to access your local album, and the pictures can only be saved locally with your explicit consent.

(4) Operations and Security

In order to provide you with a safe and reliable usage environment and to enjoy more trustworthy and high-quality product features and services, we need to collect the following information about your device to maintain the normal and stable operation of product-related functions or services, improve system security when you use our product functions and services, more accurately prevent phishing website fraud, protect account security, ensure network security, operational security, and eliminate malicious cheating behavior:

i. To ensure the safe operation, quality, and efficiency of the software and services, we will collect data from your device, such as hardware model, operating system version number, SD card data, device identifiers (IMEI, AndroidID, OAID, IMSI, ICCID, GAID, MEID; different identifiers have different validity periods, whether they can be reset by the user, and how they are obtained), hardware address of network devices (MAC address), hardware serial number, IP address, wireless LAN access points (such as SSID, BSSID), base stations, software version number, network access methods, types, status, network quality data, operations, usage, service logs, sensor information, and application software installation lists.

ii. Usage information of this software: the software version number you use, the overall operating status of the software, and your frequency of use. This information is anonymous, and we will not match it one by one or match it with your personal identity information.

iii. Log information related to network security (network crashes, system activity information). Such information is collected in accordance with legal requirements. If you do not want us to collect such information, please do not use this software.

1.3. Please understand that the collection of device information is a prerequisite and foundation for us to provide services. After you install and open this software, we will seek your consent through an "authorization pop-up window"

1.4. Personal device information alone cannot identify a specific natural person's identity, and we have de-identified and anonymized such information

2. Exemption from Consent for Collection and Use of Personal Information in Accordance with the Law

Please understand that in the following circumstances, in accordance with laws, regulations, and relevant national standards, we may collect and use your personal information without obtaining your authorization:

i. Related to the performance of legal obligations by the personal information controller;

ii. Directly related to national security and national defense;

iii. Directly related to public safety, public health, and major public interests;

iv. Directly related to criminal investigation, prosecution, trial, and execution of judgments;

v. To protect the life, property, and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain personal consent;

vi. Personal information disclosed by the personal information subject on their own;

vii. Necessary for the conclusion and performance of a contract according to the requirements of the personal information subject;

viii. Collected from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.;

ix. To maintain the security and stable operation of the provided products or services, such as discovering and handling faults in the products or services;

x. Necessary for news units to engage in lawful news reporting;

xi. Necessary for academic research institutions to conduct statistical or academic research in the public interest, and when providing academic research or describing research results externally, the personal information contained in the research results has been de-identified.

3. Use of COOKIES and Similar Technologies

3.1. Introduction to COOKIES and Similar Technologies

We or our third-party partners may obtain and use your information through COOKIES and WEB BEACON and store such information as log information. COOKIES refer to when a user visits a website equipped with COOKIES, the website's server automatically sends COOKIES to the user's browser and stores them on the user's mobile device. These COOKIES are responsible for recording the user's various activities, personal information, browsing habits, consumption habits, and even credit records when visiting the website in the future. COOKIES technology enables us to provide services better and faster and allows the platform to serve you more effectively.

3.2. Purposes of Using COOKIES and Similar Technologies

We use our own COOKIES and WEB BEACON for the following purposes:

(1) To remember your identity;

(2) To analyze and optimize our service situation;

3.3. Authorized Use of COOKIES and WEB BEACON

COOKIES and device information identifiers and similar technologies are widely used on the Internet. When you use "_app_name" and related services, we may use such technologies to send one or more COOKIES or anonymous identifiers to your device to collect and identify information about your access to and use of this product. We promise not to use COOKIES for any purpose not described in this privacy policy. We mainly use COOKIES and similar technologies to achieve the following functions or services:

(1) To ensure the safe and efficient operation of products and services, we may set COOKIES or anonymous identifiers for authentication and security protection to confirm whether you have logged into the service safely or whether you have encountered theft, fraud, and other illegal activities. These technologies also help us improve service efficiency and enhance login and response speed.

(2) Data analysis and exception troubleshooting

i. We may use such technologies to understand your usage habits, conduct data analysis, and improve product services.

ii. When using "_app_name", we may use COOKIES to record browsing activities to troubleshoot crashes, delays, and other related exceptions and explore better service methods.

(3) Clearing COOKIES

Most browsers provide users with the function to clear browser cache data. You can perform the corresponding data clearing operation in the browser settings. If you clear them, you may not be able to use the services or functions we provide that rely on COOKIES.

4. How We Share, Transfer, and Publicly Disclose Your Personal Information

4.1 Prerequisites for Sharing Information

We will not share your personal information with other companies, organizations, and individuals under the following circumstances:

(1) When you have explicitly agreed or authorized in advance;

(2) When sharing is required by applicable laws, regulations, or mandatory administrative or judicial requirements;

(3) Information sharing for security and statistical analysis. Ensuring security: We attach great importance to account and service security. To protect the security of your and other users' accounts and property, as well as to safeguard your and our legitimate rights and interests from illegal infringement, we or our service providers may share necessary device, account, and log information. Analyzing product usage: To analyze the usage of our services and improve user experience, we may share statistical data on product usage (crashes, failures) with affiliates or third parties. It is difficult to combine these data with other information to identify your personal identity.

For companies, organizations, and individuals with whom we share personal information, we will sign strict confidentiality agreements with them and require them to handle personal information in accordance with our instructions, this Privacy Policy, and other relevant confidentiality and security measures. At the same time, we will only provide third parties with information covering the scope and effectiveness of promotions, without providing information that can identify you, or we will aggregate and anonymize such information so that your personal identity cannot be identified. We will only share your information for legitimate, necessary, and specific purposes.

(4) Transfer of personal information in acquisitions, mergers, or reorganizations;

As our business continues to develop, we may undertake mergers and acquisitions, asset transfers, or similar transactions, and your personal information may be transferred as part of such transactions. We will require the new holder of your information to continue to be bound by this Privacy Policy. Otherwise, we will require the company or organization to obtain your authorization anew.

(5) Information disclosure based on other reasons.

We may retain, preserve, or disclose your personal information for the following reasons:

(1) "_app_name" authorizes or consents to disclosure;

(2) Compliance with applicable laws and regulations;

(3) Compliance with court orders or other legal processes;

(4) Compliance with requests from relevant government agencies;

(5) We believe that disclosing your information is reasonably necessary to comply with applicable laws and regulations, safeguard public interests, protect the personal and property safety or legitimate rights and interests of us or our group companies, our customers, other users, or employees, or to safeguard public safety and interests, as well as relevant service terms and provisions stated in the declarations of "_app_name", or in other circumstances where "_app_name" deems it necessary.

5. How We Collect and Use Data

Please note that some of our services are jointly provided by us and our authorized partners. We will access our partners' SDKs for legitimate, necessary, specific, and clear purposes. They will collect your personal information through SDK interfaces to enable product functions and services. We will demonstrate to you the purpose of accessing our partners' SDKs; our partners will collect the personal information necessary for implementing product functions and services through SDK interfaces; and the types or identities of our partners.

We will conduct security monitoring of the accessed SDKs involving personal information collection to protect your personal information security. We will only share your information for legitimate, necessary, and specific purposes. We will collect de-identified information that cannot identify your personal identity. We will require third-party service providers who share information with us to fulfill relevant confidentiality obligations and adopt corresponding security measures.

5.1. SDK Name: Agora

(1) Purpose of Use: To provide real-time audio and video cloud services

(2) Types of Personal Information: Microphone recording permission, camera permission, phone status, Wi-Fi status access, network status, carrier information, Bluetooth access, network access, modify audio settings, read/write external storage, keep device awake.

(3) Third-Party Privacy Policy Link: [https://www.agora.io/cn/privacy-policy]

5.2. SDK Name: Tencent Cloud IM SDK

(1) Purpose of Use: To collect and send end-user voice information

(2) Types of Personal Information: Network access, Wi-Fi access status, device information, storage card content, IMEI information retrieval, IMSI information retrieval, MAC retrieval, APNS token retrieval, carrier type, system-installed application information retrieval.

(3) Third-Party Privacy Policy Link: [https://cloud.tencent.com/document/product/269/58094]

6. How We Store and Protect Information

(1) We will use reasonable and feasible means such as encryption technology and anonymization processing, not lower than the industry standard, to protect your personal information and adopt security protection mechanisms to prevent malicious attacks on your personal information.

(2) We will establish a dedicated security department, security management system, and data security processes to ensure the security of your personal information.

(3) We implement strict data usage and access control systems to ensure that only authorized personnel can access your personal information and conduct security audits of data and technology as needed.

(4) Please note that when you voluntarily leave this software or transfer to, use, or access other websites, services, and content resources based on this software, you should carefully consider any personal information you submit to prevent potential risks that may harm your personal rights and interests.

7. How Users Can Manage Information

We attach great importance to your concerns about personal information and make every effort to protect your rights to access, correct, delete, and withdraw consent to personal information, enabling you to fully protect your privacy and security. Your rights include:

(1) Your Personal Information

You have the right to access your personal information, unless otherwise stipulated by laws and regulations. If you wish to exercise your data access rights, you can do so through the following methods:

i. Personal Data - You can view personal information data such as user ID, nickname, gender, and birthday by entering the "_app_name" application and clicking on "Me".

ii. Avatar - You can view your avatar by entering the "_app_name" application and clicking on "Me" - "Avatar".

(2) Account Deactivation

You can submit a request to deactivate your account by clicking on "Me" -- "Deactivate Account". Please note that after you voluntarily deactivate your account, we will stop providing you with products or services and delete or anonymize your personal information.

In addition, if you violate the terms and conditions of the service agreement with "_app_name" or relevant national laws and regulations, your account may be canceled or deleted. After canceling or deleting your account, all service data and information associated with that account will be deleted or anonymized.

8. Age Restrictions

(1) This software service is primarily intended for adults. Our products, websites, and services are mainly targeted at adults. If you are a minor, before using our products and/or services, you should read the Privacy Policy under the supervision of a guardian and ensure that you have obtained their consent to use our services and provide us with your information. We will pay special attention to protecting minors' personal information in accordance with relevant national laws and regulations.

(2) When collecting minors' personal information with the consent of their parents or legal guardians, we will only use or disclose such information in accordance with legal provisions and with the explicit consent of the parents or guardians, or when necessary to protect the interests of minors.

9. How to Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact us through the following method:

_app_email, and we will respond within 15 working days.

_app_name - Voice Chat Room & Game Team